iNCO
iNCO is an enterprise platform used to manage, process, and conclude OCR-based digitisation of government documents, supporting large-scale public-sector workflows from document intake to final verification.
The Challenge
Government document digitisation involves high volumes, strict accuracy requirements, and multi-step processing. Prior solutions were often fragmented and operationally heavy, making it difficult to maintain quality and efficiency at scale.
Key challenges included:
Managing large teams working across different stages of the OCR pipeline
Monitoring daily production, bottlenecks, and performance metrics
Reviewing and correcting scanned documents and OCR output with precision
Ensuring transparency and traceability across every step of the process
My Role & Approach
As a Product Designer, I worked closely with product managers, engineers, and operational stakeholders to design a platform that balanced process control, usability, and accuracy.
Key focus areas included:
Designing dashboards that surfaced real-time production and performance metrics
Creating clear workflows for managing staff, tasks, and daily output
Enabling efficient document preview, OCR validation, and manual correction
Reducing friction for operators working with large volumes of documents
Ensuring the interface supported speed, clarity, and error prevention
Outcome
iNCO transformed complex, error-prone digitisation workflows into a structured, user-centered system. The platform empowered teams to manage staff, monitor progress, and validate OCR results efficiently—providing a reliable foundation for large-scale government document digitalisation.