iNCO
Documents Digitalization
iNCO is a platform that helps government agencies digitize physical documents and streamline internal workflows. The goal was to replace slow, paper-based processes with a secure, user-friendly system built for the digital age. I joined the team as the product designer, working closely with developers and stakeholders to shape the experience from the ground up—ensuring it worked not only technically, but also for the real people using it every day.
Client
iNCO
Services
Workshops UI & UX Design
Industries
Digitalization
Date
2022
The Challenge
We were designing for a public sector environment where legacy systems and outdated processes were still the norm. The key challenge was creating a platform that felt modern and intuitive, while also meeting strict security, compliance, and accessibility standards.
Another layer of complexity came from working in a predominantly German-speaking team. Bridging that language gap while staying aligned on design decisions was an important part of the collaboration.
My Approach
The project started with collaborative workshops where we mapped out user roles, document flows, and common bottlenecks in the current process. From there, I worked on structuring the interface to reduce friction—focusing on quick scanning, easy document categorization, and clear progress feedback.
We paid special attention to navigation, error handling, and accessibility, knowing the platform would be used by a wide range of public employees—not all of them tech-savvy.
Impact
The result was a clean, secure, and reliable system that made a real difference in how institutions handle documents:
Scanning and digitization became faster and more consistent
Staff could manage and retrieve documents with fewer errors
The UI helped reduce onboarding time and improved user confidence
The platform became a strong step forward in modernizing public administration